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Your privacy matters — here's how we handle it

When you open an account with aksesaman macaubet, your personal and payment information stays secure.

Data encrypted in transitPayment info never sharedAccount access always yours
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aksesaman macaubet Your privacy matters — here's how we handle it
CONTACT US

Reach us with privacy questions anytime

We answer privacy and data-access requests during our support hours. Reach out via email, live chat or through your account settings — we'll confirm your identity and respond within five business days. Your account holder information is always retrievable through your dashboard.

Team online

Live Chat

Available 24/7 via your account dashboard. Ask about data access, deletion or correction requests right from the chat window — our team will guide you through the process.

Email Support

Send privacy questions to our support address. Include your account number and the details you need us to address. We reply within five business days with a full explanation.

Account Settings

Download your data or request changes directly from your profile page. Most updates take effect immediately; sensitive changes may require email verification to keep your account safe.

HOW WE KEEP IT SAFE

Transparency and protection in every transaction

Your account security is built into every step — from your first deposit through DANA, OVO, GoPay or QRIS, to your withdrawal verification.

Data Encryption

All account pages and payment flows use TLS 1.2 encryption. Your connection to aksesaman macaubet is secure whether you're on WiFi or mobile data.

Cookie Transparency

We use session cookies to keep you logged in and functional cookies to remember your language and payment method. No tracking cookies share your behaviour with third-party networks.

Payment Security

DANA, OVO, GoPay and QRIS payment partners handle wallet credentials directly. We receive only a confirmation token — your actual account details never pass through our servers.

Account Verification

Withdrawals require identity verification before funds leave. We cross-check your name and account details against your payment method to prevent fraud and unauthorised transfers.

Data Retention

Transaction records and account activity are kept for seven years. After account closure, we delete personal data within ninety days unless local law requires longer storage.

Your Control

You can request a copy of all data we hold, ask for corrections, or request deletion. Log into your account, go to Settings, and select Data Management to start a request.

Privacy questions we hear most

Read answers to the questions Indonesia players ask us about data handling, account security and what happens to your information when you play with us.

We collect your full name, email address, phone number, date of birth and payment method details (DANA, OVO, GoPay or QRIS account identifiers). We also log your IP address and device information for security and fraud prevention. We do not store your full card number or wallet credentials — payment processors handle those directly.

Account details and transaction history are kept for seven years to comply with financial record-keeping rules. Once you close your account, we delete personal data within ninety days. If you request deletion before closure, we process it within ten business days, except where local law requires us to keep records longer.

Only aksesaman macaubet employees with a verified business need access your data — support staff, fraud analysts and payment operations teams. Game studios see your username and play history only; payment partners see transaction confirmations. We do not sell or share your details with marketing companies or advertisers.

Yes. Your withdrawal destination (DANA, OVO, GoPay or QRIS account) is encrypted and verified only by our payment processor. You'll receive a confirmation email from aksesaman macaubet and a separate receipt from your payment partner. Your balance and transaction history remain visible only to you and our support team.

Open your account, go to Settings, then select Data Management. You can download a copy of all information we hold within 24 hours. To request deletion, submit the form and confirm via email. We process deletion requests within ten business days, keeping records only if local law requires it.

We use session and functional cookies to keep you logged in and remember your preferences. We do not use tracking pixels or third-party analytics that follow you across other websites. You can disable non-essential cookies in your browser settings without losing access to your account.

Your active data is deleted within ninety days of closure. Transaction history for the previous seven years is kept for financial compliance only and is not used for any other purpose. You can request earlier deletion by contacting support; we will honour it where local law permits.

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